The terms on which clinics use the Shapecrunch app and ordering service. Last updated: 18 June 2026.
Shapecrunch provides an app and manufacturing service that lets clinicians order custom orthotics for their patients. The service is a business tool for clinics and does not provide medical diagnosis or advice. Clinical assessment, prescription and patient care remain the sole responsibility of the treating clinician.
Accounts are for qualified clinicians and clinics. You are responsible for the accuracy of the information you submit and for keeping your account secure.
Devices are manufactured to the specifications you submit. Because each device is custom-made to a patient, please review prescriptions carefully before ordering. [Set out lead times, pricing, cancellation and returns for bespoke goods.]
Your use of the service involves patient personal data. You act as the data controller and Shapecrunch as processor — see the Data Protection page and Privacy Policy.
You agree not to misuse the service, infringe others' rights, or use it other than for legitimate clinical ordering.
[Insert device warranty, limitations of liability, and exclusions appropriate to a medical-adjacent product, reviewed by counsel.]
We may update these terms or the service. We will notify material changes. Either party may end the engagement in line with the agreed terms.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. [Confirm.]
Questions about these terms? Get in touch.
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